Load Management participants are having their radio receivers replaced at no cost as an update to the load control system with subcontractors being used to complete the work. The work is able to be completed outside of your home or building. Those with questions can contact us at 800-494-6272.
This page will help you begin the process of either starting a new service, stopping an existing service, or transferring an existing service into your name. Additionally, you’re encouraged to call our office at P: 320.864.3148 T: 1.800.494.6272 if assistance is needed for any of these requests.
Start a New Service – Click here if you are building and a new service is needed.
Building a new house or building and need electricity? Start the process here.
Step 2 – If the location is within MCPA territory – the individual(s) requesting the service will need to complete the new construction intake form and service agreement intake form. **Physical signatures required – electronic signatures will not be accepted.
Step 3 – Those that are not current members should provide a letter of good credit from current utility provider. If a letter cannot be provided, MCPA will assign a deposit to the account after the paperwork has been received.
Step 4 – Email scanned copies of the paperwork and letter of credit to [email protected] or mail to MCPA headquarters at 3515 11th Street East, Glencoe, MN 55336.
After the completed new construction intake form is received, MCPA will contact you to complete any other necessary documentation as well as to provide you with an estimate for establishing the new service.
Frequently Asked Questions:
How much will it cost to establish my new service? Please review the following documents to review our line extension policies for pricing details. As noted above, MCPA will provide a final estimate after the new construction intake form is received. This information is necessary to provide more precise pricing. Line Extension Policy 4-12A (general guidelines) Line Extension Schedule of Charges 4-12B (charges associated with establishing new services)
How long does it take to establish my new service? Establishing a new service can move along fairly quickly as long as proper documentation is received with payment and the site is ready (make sure to schedule accordingly with your electrician). An early step is completing the new construction intake form as noted above.
Stop an Existing Service – Click here if you are moving or want to disconnect your service.
Step 2 – Be prepared to share the last date of service, and if applicable the buyer’s (or realtors ) name and contact information.
Step 3 – Provide forwarding address for final bill as well as for future capital credits.
Wanting to disconnect your existing service?
Step 1 – Contact MCPA billing department if you are wanting to disconnect your service. P: 320.864.3148 T: 1.800.494.6272
Step 2 – Verify if disconnect is temporary or a long term disconnect. The billing department can provide you with an estimate on the fees that will apply.
Transfer Existing Service – Click here if you are moving and taking over an existing MCPA electrical service.
Moving and taking over an existing MCPA electrical service? Start the process here.
Step 2 – If the location is within MCPA territory – the individual(s) requesting the transfer will need to complete the service agreement intake form. **Physical signatures required – electronic signatures will not be accepted.
Step 3 – Those that are not current members should provide a letter of good credit from current utility provider. If a letter cannot be provided a deposit will be required. Contact MCPA for deposit information.
Step 4 – Email scanned copies of the paperwork and letter of credit to [email protected] or mail to MCPA headquarters at 3515 11th Street East, Glencoe, MN 55336.
Step 5 – Our billing team will follow-up once the paperwork is received. If we have not made contact within 5 business days, please contact our office to verify that the paperwork was received. P: 320.864.3148 T: 1.800.494.6272
MCPA’s Operation Round Up (ORU) Program is an “opt-out” program. This means that members must inform us that they would like to opt-out of our ORU program. Otherwise, they will be automatically enrolled into the program. The information below explains the program as well as provides instructions for opting out of the program if you decide to do so.
The ORU program operates under a local board of trustees. Funds are distributed once a year utilizing an application process with donations made to local organizations throughout our service territory. Local groups receiving past donations include fire departments, ambulance services, food shelves, school programs, animal shelters, preschools, and veteran organizations.
ORU participants have their monthly bills rounded up to the next dollar. For example, say your monthly bill total is $96.76. Your bill would be rounded up to $97.00 with the extra 24 cents contributed to ORU. Click here to learn more about the ORU program.
If electing to participate, no action is needed as bills will begin to be rounded on your first billing statement.However,you will need to complete the opt-out form if you prefer not to participate.
